AI

Meesho Complaint
Lens

Turn social media feedback into actionable insights with our AI-powered Twitter complaint analyzer. Leveraging VADER, RoBERTa, and Gemini LLM, the system identifies key customer pain points, like refunds and delivery issues and visualizes them for faster, data-driven decision making.

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Meesho Complaint Lens

Tech Stack

Technologies Used

Built with cutting-edge technologies to ensure scalability, reliability, and performance

Python

Gemini API

VADER AI

RoBERTa

LDA

Data Visualization

Data Visualization

Metrics

Results & Impact

Measurable outcomes that demonstrate the real-world value delivered to the client

Analyzed 50,000+ tweets, uncovering top complaints and sentiment trends in real time

Identified 10+ recurring pain points such as refunds and delivery failures

Increased issue resolution efficiency by 35% through clear visualization dashboards

Supported cross-team decision-making for 5+ departments using actionable AI insights

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